Terms of business

Zadnja izmjena općih uvjeta 02.11.2020



Sajema d.o.o, Trade and Services
Emanuela Vidovica 3
10090 Zagreb
Republic of Croatia

Location of the office of Sajema d.o.o.
Ivane Brlić Mazuranic 72
10090 Zagreb
Republic of Croatia

Email Address:

Phone numbers:
Office: tel: 01/3731 748
Sales Representative: mob: 091/5755 196

Office hours are weekdays from 8am to 4pm.

Company is registered in the Commercial Register: Commercial Court in Zagreb on reg.ul.1-35376, MBS: 080214810
Account with Privredna Banka Zagreb: 2340009-1110462356
IBAN HR5323400091110462356
Amount of share capital of the company: HRK 20,000.00 / fully paid up

Members of society:
Milan Popovic – owner


Sajema d.o.o. provides online services through its website at strucnaknjizara.com domain, the Internet. The service consists of content management and financial transactions.

The Terms of Use set out the terms and conditions for End Users and apply to the use of the strucnaknjizara.com site. Any use of the strucnaknjizara.com website, End Users hereby agrees to the General Terms and Conditions, and agrees to use the strucnaknjizara.com website in accordance with them. The right to use the Website is a personal right of the End User, and may not in any way be transmitted to other natural or legal persons, nor is any user authorized to report to other natural or legal persons. The end user is personally responsible for protecting the confidentiality of passwords where they exist as such. The End User is aware of the occasional disruption of services or events that are beyond the control of Sajema d.o.o. and acknowledges that Sajema d.o.o. is not responsible for any loss of information that may occur while transmitting information on the Internet. The End User agrees and accepts that access to the Website may sometimes be interrupted, temporarily unavailable or disabled.

Sajema d.o.o. will always protect the privacy of its customers in accordance with the Protection of personal information law, E-commerce law and other relevant Croatian laws.

By accepting the General Terms and Conditions, the buyer declares that all information provided by the customer is true and complete, that he or she is a capable and competent credit card user and that there are no known obstacles to ordering and purchasing the product, ie. to buy online at a bookstore.

Sajema d.o.o. reserves the right at any time to modify and / or terminate any segment of the business, without prior notice to the End User. Furthermore, Sajema d.o.o. reserves the right at any time, and without notice, if appropriate for the Company, to terminate and / or modify any of these General Terms and Conditions and / or the Data Privacy Statement and / or conversion statement. It is for this reason that Sajema d.o.o. advises End Users to re-read from time to time the information contained in the General Terms and Conditions, Data Privacy and Conversion Statement.

All information contained on the Website (all domains owned by Sajema d.o.o) is the copyright of Sajema d.o.o and is covered by the Copyright and Related Rights Act (OG 167/2003, OG 79/2007, OG 80/2011, NN 141/2013, NN 127/2014, NN 62/2017, NN 96/2018) is prohibited from copying, using and / or modifying the content of any part of the Website, unless Sajema d.o.o has been notified in advance and rights were granted for such an action.

Any Unauthorized action on the Website, www.strucnaknjizara.com or any other domain owned by Sajema d.o.o. can and will be punishable by the Commercial Court in Zagreb.

Furthermore, Sajema d.o.o. owns the copyright of several book titles (Krautov strojarski priručnik, Građevinske tablice and Eurocode 3-1-8 proračun spojeva – komentar s primjerima), any copyright and related law (OG 167/2003, OG 79/2007, OG 80/2011, Official Gazette 141/2013, Official Gazette 127/2014, Official Gazette 62/2017, Official Gazette 96/2018) unauthorized action (copying, resale or any other kind of action that violates copyright law and related laws) Sajema d.o.o can and will sue at the Zagreb Commercial Court.


www.sajema.hr, www.strucnaknjizara.hr, www.strucnaknjizara.rs, www.strucnaknjizara.com

In all of the above domains, the End User may review the Sajema d.o.o. In the meaning of the General Terms and Conditions, the End User is a natural or legal person who orders or pays for the delivery of an item via the Website.

The End User expressly agrees that the use of any domain owned by Sajema d.o.o. is solely at the responsibility of the End User so that the Sajema d.o.o. does not guarantee the accuracy and reliability of the information provided on this site.


Items are ordered by selecting items from the online bookstore’s offer, registering with, and going through the ordering process.

For instructions on how to register on the www.strucnaknjizara.com website, click here.

For instructions on How to shop at www.strucnaknjizara.com, click here.


At the moment the order is received, Sajema d.o.o. will notify the End Customer electronically by email that the order has been received-automatically.

If ordered to a company, the End Customer of the Sajema d.o.o. subsequently receives an OFFER if the invoice for making the payment. Payment is not made by internet order and notification from Sajema d.o.o.

If ordered, the Sajema d.o.o receives the order, notifies the buyer that the order has been received, contacts the buyer by telephone, for verification, and sends the desired item together with the original Shipping Invoice via Croatian Post.

In the case of credit card payment, the contract shall be deemed to have been concluded at the moment when Sajema d.o.o. receive a confirmation before the end-customer card authorization for the order amount.

In this case, the End Customer receives two notifications via email:

from CorvusPay (banking system) as a confirmation of the amount reserved for authorization.

the second notification is received at the time when Sajema d.o.o. prepare the shipment for shipment and authorize the reserved amount.

If the Sajema d.o.o. cannot deliver the item ordered, the End Customer is notified that the reserved amount has been canceled and the bank that has booked the authorization amount is refunded the refunded amount to the End Customer one month after the order has been received and the payment amount has been booked.

Furthermore, if all the desired items in the order are not available, Sajema d.o.o. before deducting the authorized amount by the value of an item that is not available, beforehand notifying the End Customer, and sending such reduced amount for payment.

If the item ordered is not available in stock, Sajema d.o.o. will notify the End Buyer that the item is currently unavailable and inform it of the time within which it is available (if available).

Shipping costs are on the following page: Postage


All payments will be made in € (EURO), VAT is included in the prices and is valid for all payments at the time of making a purchase on the Website.

In case of payment by credit card, bank transfer (from abroad), payment costs and / or interbank transactions are not included in the item price and are charged subsequently.


End-User Agreement with Sajema d.o.o. for the sale and purchase of articles and services is a one-off contract for the purchase of an item or service consumed by the delivery of a good or service by Sajema d.o.o. and payment made by the End Customer in the event that it is not terminated. These General Terms and Conditions are an integral part of the Purchase Agreement between Sajema d.o.o. and the End Customer.

The End Customer has the right to terminate the contract in accordance with Article 45 of the Consumer Protection Act. Namely, in accordance with the Consumer Protection Act, Article 72, the End User is entitled to unilaterally terminate the contract (concluded at a distance) without stating the reasons within 14 days from the date of delivery of the item or delivery of the last item from the order. The End Customer is responsible for any impairment of the goods resulting from the handling of the goods, except for what was necessary to determine the nature, characteristics, and functionality of the goods.

You can terminate the contract through any unambiguous statement in which you express your will to terminate the contract in a permanent medium.

In order for the termination of the contract to be fully valid, the item (s) must be delivered to the Office of Ivana Brlić Mažuranić 72, 10090 Zagreb.

In the event of unilateral termination of the contract, we will act in accordance with the Consumer Protection Act and the Law on Obligations. We will refund your payment after the goods have been returned to the address provided. You must return the goods to us without delay, and no later than 14 days after you have declared to us the unilateral termination of the contract.

The End Buyer is required by the Consumer Protection Act to bear the direct cost of returning the goods if they exercise the right to unilaterally terminate the contract. If the End Buyer does not find a solution on how to deliver the goods back, he can contact Sajema d.o.o. by telephone or by email at info@strucnaknjizara.com to obtain information on the method, options, and conditions for returning the item.



1. With a credit or debit card listed on the strucnaknjizara.com website over CorvusPay system:

  • MasterCard
  • Maestro
  • Visa
  • Diners
  • Visa Premium (ex. AMEX)

The following cards can be paid in installments as follows:

  • Maestro and Visa Inspire cards of Privredna Banka Zagreb………up to 6 installment
  • Diners………up to 6 installment
  • Visa Premium (before AMEX)……….up to 6 installment

The installment option is valid for orders in excess of 1000 kn, for all orders below 999 kn one-time payment with these cards is valid.

2. Transfer (payment to a giro account) – payment by Internet banking, money order in the post office, bank.


The protection of personal data is in accordance with the General Data Protection Regulation of the European Parliament and of the Council No. 2016/679 – Regulation and implementation of the General Data Protection Regulation.


Delivery price list for products purchased from Sajema d.o.o.

Delivery is via Croatian Post service

Order Amount (Shipping Cost)

Up to 130 € app. (1000,00 KN) -> 5 € app. (37,50 KN)

above 130 € app. (1000,00 KN)-> Free of charge

Price list for delivery of products by post abroad (to be done via Croatian Post Office)

Order Amount (Shipping Cost)

Up to 30 € (199,99 Kn) -> 22 € (158,00 Kn)

For each additional 30 € (200,00 Kn) worth of basket (up to maximum basket value 130 € app. 999,99 kn) 5 € (40,00 Kn) will be added

From 130 € (1000,00 Kn) value of basket -> 50 € app. 348,00 Kn

Delivery time is from 14 to 30 working days (working days do not include weekends, holidays and public holidays).

In case of unforeseen situations, the delivery deadline may be extended, but in that case they will be notified later (by email or phone).


Sajema d.o.o. accepts all forms of a complaint related to mechanical defects of articles, ie books and other media, such as typographical errors, damaged covers, etc.

The time limit for the claim is 30 days from the moment of receiving the item, in case of exceeding 30 days, the claim will not be valid. Furthermore, it is necessary to prove that the item was purchased in the system of Sajema d.o.o.

Complaints can be reported by phone on 01 / 3731-748 or by email at sajema@sajema.hr


When making a payment on our Website (Web Store), use CorvusPay, an advanced system for secure payment card acceptance online.

CorvusPay ensures the complete secrecy of your card details from the moment you enter them in the CorvusPay payment form. Payment information is forwarded encrypted from your web browser to the bank that issued your card. Our store never comes in contact with complete information about your payment card. Also, data is inaccessible even to CorvusPay employees. The isolated kernel independently transmits and manages sensitive data, while keeping it fully secure.

The form for entering payment information is secured with the SSL transport code of the highest reliability. All stored data is further protected by encryption, using a cryptographic device certified according to FIPS 140-2 Level 3 standard. CorvusPay meets all the requirements regarding online payment security prescribed by leading card brands, that is, operates in accordance with the standard – PCI DSS Level 1 – the highest security standard of the payment card industry. When paying for cards included in the 3-D Secure program, your bank, in addition to the validity of the card itself, further confirms your identity with a token or password.

Corvus Info considers all information collected to be bank secrecy and treats it accordingly. The information is used solely for the purpose for which it was intended. Your sensitive information is completely secure, and its privacy is guaranteed by state-of-the-art security mechanisms. Only the information necessary to perform the work is collected in accordance with the exacting on-line payment procedures.

Security controls and operational procedures applied to our infrastructure ensure the current reliability of the CorvusPay system. In addition, maintaining rigorous access controls, regular security monitoring and due diligence to prevent network vulnerabilities, and implementing information security provisions on a regular basis, maintain and enhance the system’s security level by protecting your card information.

Thanks for using CorvusPay!